AI Voice Receptionist for Dental Clinic

The dental clinic was missing calls during lunch breaks, after hours, and busy periods — leading to lost patients and scheduling gaps. The receptionist was spending the majority of their day on routine calls (booking, rescheduling, cancellations) instead of focusing on in-office patient experience. Voicemail was unreliable — patients rarely left messages and simply called a competitor instead.

Built an AI voice receptionist on Vapi that picks up every call instantly — 24/7, no hold music, no voicemail. The AI handles the complete booking flow: checks if the caller is an existing patient, looks up available time slots via Google Calendar, books the appointment, and confirms all details verbally. For rescheduling and cancellations, it looks up the existing booking and handles the change. For general questions, it pulls from a custom knowledge base covering services, pricing policy, and clinic information.